Shipping policy
Time Armour — Shipping Policy
Effective Date: 10/01/2026 Last Updated: 10/01/2026
1. Overview
This Shipping Policy applies to:
- The shipping of Kits sold by Time Armour to Customers in Australia and worldwide
- Shipping arrangements for Installation Services, including inbound shipping (Customer to Time Armour) and outbound shipping (Time Armour to Customer)
Definitions used in this policy have the same meaning as in our Terms of Service. This policy should be read together with the Terms of Service and Return & Refund Policy.
Nothing in this policy limits the rights of the Customer under the Australian Consumer Law.
2. Order Processing (Kits)
Kit orders are typically processed within 1 to 3 business days of order confirmation, excluding weekends and Australian public holidays.
Processing time refers to order preparation and dispatch and is separate from delivery time.
Time Armour will notify the Customer by email when an order has been dispatched, including tracking information where available.
3. Shipping Timeframes (Kits)
Shipping timeframes are estimates only and may vary depending on Customer location, carrier performance, and external factors including weather events, public holidays, customs processing for international orders, and carrier disruptions.
Time Armour is not responsible for delays caused by events outside its reasonable control.
4. Shipping Costs and Insurance (Kits)
Shipping costs are displayed at checkout unless otherwise stated. Shipping costs may vary based on Customer location, order weight, and selected shipping method.
Standard Kit shipments include carrier-provided tracking and the basic level of shipping insurance offered by the selected carrier. Customers requiring enhanced insurance coverage on a Kit shipment, particularly for high-value or international orders, may request this at checkout where available, or contact Time Armour before dispatch.
5. Customer-Provided Address Accuracy
It is the Customer's responsibility to provide a complete and accurate shipping address at the time of placing an order. Time Armour is not responsible for delays, non-delivery, or losses caused by incorrect, incomplete, or outdated address information provided by the Customer.
If a package is returned to Time Armour or fails to deliver due to an incorrect or insufficient address:
- The Customer will be responsible for any return-to-sender, redirect, or reshipping costs incurred.
- Time Armour may, at its discretion, contact the Customer to confirm the correct address before reshipping, or treat the order as cancelled and refund the Kit price less the original shipping cost and any costs incurred by Time Armour in returning the package.
Address changes after dispatch may not be possible. Customers should contact Time Armour as early as possible if an address change is needed. Time Armour will assist where the carrier permits but cannot guarantee that changes can be made after dispatch.
6. Risk and Title in Kits
Risk in any Kit passes to the Customer upon delivery of the Kit to the Customer's nominated shipping address.
Title in any Kit passes to the Customer upon receipt of full payment by Time Armour.
7. Lost or Damaged Kits in Transit
If a Kit is lost or damaged in transit, the Customer should contact Time Armour as soon as reasonably possible at info@timearmour.com.
For damaged deliveries, the Customer should provide clear photographs of:
- The outer packaging as received (before opening, where possible)
- The product as received
- Any visible damage to either
Time Armour will work with the carrier to investigate and determine an appropriate outcome, which may include replacement, refund, or other remedy in accordance with our Return & Refund Policy and the Australian Consumer Law.
8. Marked Delivered but Not Received
Time Armour relies on carrier tracking and proof of delivery as evidence of successful delivery. Where carrier tracking confirms delivery to the Customer's nominated shipping address, the Customer is deemed to have received the Kit unless the Customer can provide evidence to the contrary.
If a Customer claims that a Kit marked as delivered by the carrier has not been received, the Customer should:
- Check with neighbours, household members, building managers, mail rooms, or other parties who may have accepted delivery on the Customer's behalf
- Contact the carrier directly to investigate the delivery, including requesting GPS or geo-location data where available
- Contact Time Armour at info@timearmour.com with the order number and details within seven (7) days of the marked delivery date
Time Armour will assist the Customer in raising an investigation with the carrier and, where applicable, claim against shipping insurance. Time Armour reserves the right to decline replacement or refund where carrier evidence supports successful delivery and the Customer has not provided supporting evidence to the contrary.
9. Failed Delivery and Unclaimed Packages
If a Kit is unable to be delivered because:
- The Customer is unavailable to receive the package or sign for it where signature is required
- The Customer fails to collect the package from a carrier collection point or post office within the timeframe specified by the carrier
- The Customer refuses delivery
- There is an access issue at the delivery address, including secured buildings, restricted access, or absence of an authorised recipient
the package may be held by the carrier and ultimately returned to Time Armour at the Customer's cost.
Where a returned package is to be reshipped, the Customer will be responsible for the cost of reshipping. Where the Customer does not respond to Time Armour's contact attempts within thirty (30) days of a package being returned, Time Armour may treat the order as cancelled and refund the Kit price less the original shipping cost and any costs incurred by Time Armour in returning and processing the package.
10. International Shipping (Kits)
Time Armour ships Kits worldwide.
Customers ordering from outside Australia are responsible for any applicable import duties, taxes, customs clearance fees, and other charges imposed by the country of import. These charges are not included in the Kit price or shipping cost displayed at checkout and are payable by the Customer to the relevant authority.
International shipping timeframes are estimates only and may be affected by customs processing in the destination country, which is outside Time Armour's control.
Time Armour reserves the right to refuse to ship to any destination where:
- Carrier service is unavailable, restricted, or suspended
- Local laws or import restrictions prohibit or restrict the Kit
- International sanctions or trade restrictions apply
- Time Armour is unable to confirm safe and traceable delivery
Where Time Armour is unable to ship to a destination after an order has been placed, the order will be cancelled and a full refund will be issued to the original payment method.
Risk in internationally-shipped Kits passes to the Customer upon delivery to the Customer's nominated address in the destination country.
11. Installation Service Shipping (Mail-In)
This section applies to Installation Services where the Customer Watch is sent to and returned from Time Armour by mail or courier.
Mail-In Services are currently available within Australia only.
11.1 Inbound Shipping (Customer to Time Armour)
For Mail-In Services, the Customer is responsible for arranging and paying for shipping of the Customer Watch to Time Armour. The shipping must include all of the following:
- Tracked delivery with proof of dispatch
- Insurance equal to or greater than the declared value of the Customer Watch
- Signature required on delivery
Risk in the Customer Watch remains with the Customer until Time Armour signs for delivery of the package.
Time Armour reserves the right to refuse delivery of any package that arrives visibly damaged in a manner suggesting possible damage to contents, without tracking, or from an address that does not match the booking, and to require the Customer to arrange compliant shipping at their own cost.
11.2 Outbound Shipping (Time Armour to Customer)
For Mail-In Services, Time Armour will arrange insured tracked return shipping of the Customer Watch to the Customer's nominated address.
Outbound shipping is included in the Service fee, with insurance equal to the declared value of the Customer Watch (subject to the maximums set out in clause 6.12 of the Terms of Service).
Risk in the Customer Watch passes back to the Customer upon delivery confirmation by the carrier.
The Customer must inspect the Customer Watch upon receipt and notify Time Armour of any apparent damage or discrepancy within seven (7) days, in accordance with our Return & Refund Policy.
11.3 Special Handling for High-Value Watches
For Customer Watches with a declared value above standard limits, Time Armour may require the use of a specialist secure courier rather than standard postal services for either or both legs of shipping. Where this applies:
- The courier and applicable additional shipping cost will be agreed in writing with the Customer prior to shipment.
- Any additional cost may be charged to the Customer in advance of shipping.
- The same risk transfer rules in clauses 11.1 and 11.2 apply.
12. Damaged Deliveries
If any delivery from Time Armour arrives damaged (whether a Kit or a returned Customer Watch from a Mail-In Service), the Customer should contact Time Armour as soon as reasonably possible at info@timearmour.com and provide clear photographs of:
- The outer packaging as received (before opening, where possible)
- The product or Customer Watch as received
- Any visible damage
Time Armour will work with the carrier to investigate and, where applicable, claim against the shipping insurance.
For Mail-In Services, the Customer must follow the inspection and notification timeframes set out in our Return & Refund Policy.
13. Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights or remedies the Customer may have under the Australian Consumer Law that cannot be excluded, restricted, or modified.
14. Contact
For shipping-related queries:
Email: info@timearmour.com
This Shipping Policy was last updated on 10/01/2026.